Responsible Gaming at CrownGreen Casino

At CrownGreen Casino, we are committed to providing a safe and enjoyable gaming environment for all our players across Canada. While online gaming should be entertaining and fun, we recognize that for some individuals, gambling can become problematic. Our responsibility is to promote responsible gaming practices and provide you with the tools and resources necessary to maintain control over your gaming activities.

Your Gaming Control Tools

We offer comprehensive player protection features to help you manage your gaming experience:

• Deposit Limits – Set daily, weekly, or monthly limits on how much you can deposit into your account
• Wagering Limits – Control the maximum amount you can bet per session or time period
• Loss Limits – Establish boundaries on how much you're willing to lose within specific timeframes
• Session Time Limits – Set reminders and automatic logouts after predetermined playing periods
• Reality Checks – Receive pop-up notifications showing how long you've been playing
• Self-Exclusion – Temporarily or permanently exclude yourself from accessing your account
• Account Closure – Request permanent account termination if you decide to stop gambling entirely

Recognizing Problem Gambling

Gaming should always remain a form of entertainment. You may be experiencing gambling-related harm if you:

• Chase losses by increasing bets or playing longer than planned
• Borrow money or use credit to fund your gambling activities
• Neglect work, family responsibilities, or social commitments to gamble
• Lie about the time or money spent on gambling
• Experience mood swings related to wins and losses
• Use gambling as an escape from stress, depression, or other problems
• Spend money allocated for essential expenses like rent, groceries, or bills
• Feel anxious or irritable when unable to gamble

If you recognize any of these warning signs, it's important to take action immediately and seek appropriate support.

Guidelines for Safe Gaming

Follow these principles to maintain a healthy relationship with online gaming:

1. Set a budget before you start playing and never exceed it
2. Treat gambling as entertainment, not as a way to make money
3. Never gamble with borrowed funds or money needed for essential expenses
4. Take regular breaks and avoid extended gaming sessions
5. Don't gamble when you're upset, stressed, or under the influence of alcohol or drugs
6. Balance gaming with other recreational activities and social interactions
7. Keep track of the time and money you spend gambling
8. Accept losses as part of the entertainment cost

Self-Assessment and Support

If you're concerned about your gaming habits, we encourage you to complete our confidential self-assessment questionnaire. Our dedicated Responsible Gaming Team is available at [email protected] to provide personalized guidance and support.

Account Management Options

Temporary Self-Exclusion

You can temporarily suspend your account for periods ranging from 24 hours to 6 months. During this time, you will not be able to access your account or receive promotional materials.

Permanent Self-Exclusion

For long-term protection, you may request permanent account closure. Contact our support team at [email protected] or use our live chat feature to initiate this process.

Withdrawing Funds

Before closing your account, please ensure you withdraw any remaining balance. Our team will assist you with this process if needed.

Protecting Minors

CrownGreen Casino strictly prohibits gambling by individuals under 19 years of age (18 in Alberta and Quebec). To protect minors:

• Never share your account credentials with anyone under the legal gambling age
• Use parental control software to block gambling sites on shared devices
• Always log out of your account when finished playing
• Keep payment information secure and inaccessible to minors

Canadian Resources for Problem Gambling

Professional help is available through these Canadian organizations:

• Responsible Gambling Council
• Problem Gambling Institute of Ontario
• Gamblers Anonymous Canada
• Provincial gambling helplines available in each province

Contact Our Responsible Gaming Team

For questions about responsible gaming tools, self-exclusion, or if you need support, contact us at [email protected] or through our live chat service. Our trained specialists are here to help you maintain control and enjoy gaming responsibly.

Remember: Gaming should be fun, not a financial solution. Play within your means, set limits, and seek help when needed.